Subject: Ticket Assigned - Wrong item delivered
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 07:40:15 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Wrong item delivered Order number 9605286155

This is what I ordered. Below is what was sent. I would like to keep this item but also want what I ordered. Let me know how to pay the owed amount. Thank you. 

Sent from Yahoo Mail for iPhone

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1543971