Subject: Ticket Assigned - Re: We’ve received your online return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 06:52:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your online return request. Dear Centerpoint:

Please be advised that as per today's call in your contact center, my return items from order number 9602687537 is not yet credited in my account although it is visible in the refund, also there is correction in the amount to be credited from my last returned item from order number 9604338049 because I received the wrong items, it was supposedly AED 56 but was turned into 47.75 only.
Please rectify this overall total amount including the 11.25 which is correctly credited from order number 9603848564
These are the amounts estimated to be returned
AED 56- ORDER 9604338049AED 93.47= order number 9602687537AED 11.25= order number 9603848564Total=160.72
Hoping to hear from you.
Regards,
Sent from Yahoo Mail on Android 
 
  On Mon, 21 Sep 2020 at 5:07 am, Centrepoint<[email-masked]> wrote:    
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Thank you for submitting your return request

Hi Ana Leebeth Barbosa, you’re almost there! You can finish returning these products in a few easy steps:
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1. Confirm your pick-up
 
Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.
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2. Box up your return
 
 Wrap and seal your products in their original packaging, and ensure that all tags are intact. 
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3. Hand over your return
 
Hand over the package to our courier partner and they will give you an acknowledgement receipt.
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4. Receive your refund
 
 Your products will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542375