Subject: New Reply Received - Conversation with hi
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 20:08:56 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Conversation with hi  Ticket comment <div dir="auto">Dear Team<div dir="auto"><br></div>
<div dir="auto">Can you please guide me how i can cancel my order.</div>
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<div dir="auto">Regarda</div>
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<div dir="auto">Farrukh</div>
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<div>On Wed, Sep 30, 2020, 11:14 PM Farrukh Naseem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Team</div>
<div dir="auto"><br></div>
<div dir="auto">Please update or cancel my order</div>
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<div dir="auto">Regards</div>
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<div dir="ltr" class="gmail_attr">On Tue, 29 Sep 2020 at 7:03 PM Farrukh Naseem &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Thanks for getting back to me,</div>
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<div dir="auto">Just give me a time line when i can get my order,  </div>
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<div dir="ltr" class="gmail_attr">On Tue, 29 Sep 2020 at 5:37 PM Shoemart &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<br><br>	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">Hi Farrukh,<br><br>Thank you for your response.<div><br></div>
<br><br><div dir="ltr">We sincerely apologies for the inconvenience caused to you.<br><br>This is surely not the experience we want our customers to have when they shop with us. Our Click and collect service are always meant to be a hassle free process.<br><br>We can understand your frustration here. Please be assured as we have again escalated this issue with our team and they will arrange a collection on priority.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484075