Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 16:17:08 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Waiting for reply.<br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 30 Sep 2020, at 3:59 PM, Sandy SVT &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hello,<div><br></div>
<div>Thank You so much for prompt reply. here is the order no <span style="color:rgb(51,51,51);font-size:16px">  </span><span style="font-size:16px;color:rgb(0,185,229)"><a href="https://www.maxfashion.com/ae/en/my-account/order/9604574418?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" target="_blank" style="color:rgb(0,185,229);text-decoration:none" rel="noreferrer">9604574418</a></span><span style="color:rgb(51,51,51);font-size:16px">. And please find attached picture for the products need to be returned.</span>
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<div><span style="color:rgb(51,51,51);font-size:16px">Thanks</span></div>
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<div dir="ltr" class="gmail_attr">On Wed, Sep 30, 2020 at 2:21 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Presha,</div>
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<div>Thank you for contacting us. </div>
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<div dir="ltr">We sincerely apologies for the inconvenience caused to you.<br>
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<div dir="ltr">We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your order number and name of the item along with its id which you want to return.</div>
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<div style="box-sizing:border-box;word-break:break-word">We look forward to hearing from you.<div></div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<div>&lt;Screen Shot 2020-09-30 at 3.58.02 PM.png&gt;</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1530400