Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 16:00:55 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">
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<div style="direction:ltr">Hello, </div>
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<div style="direction:ltr">Thank you for your efforts.  The one I received is in the attachment.  White color machine with 2 pieces of accessories.  While the one I ordered is a bit different you can check it in my order number.. </div>
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<img id="id-08BAC39C-9C24-426E-927A-157AE3578E72" alt="Image.jpeg" style="max-width: 100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MjYyOTgwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ie5237RI8bgMDdoezaFk9118sGSwmCUrPe_dFrfcTRQ"><img id="id-C9550613-A222-4461-B055-3914BB0A5D51" alt="Image.jpeg" style="max-width: 100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MjYyOTgwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-7X7xsh0GCPh0wYVHpKJk8pbdaAe4mQjIGPtLDxV3AY"><br>
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<div>Thank you </div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, October 1, 2020 2:23:34 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1538797] - Product information
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<div dir="ltr">Hi Noura,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #9604427778
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1538797