Subject: Ticket Assigned - Conversation with Roasting Shoe
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 14:30:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roasting Shoe Roasting Shoe                    I’m so sorry I disconnected again           06:11 PM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:12 PM, 01st Oct                     Roasting Shoe                    Yes, I need invoice for all the orders. I used to receive all of them regularly, but they haven’t been sent for a week. I just need them to return the items in-store.           06:13 PM, 01st Oct                   Shivani                    Thank you for confirming us.           06:17 PM, 01st Oct                   Shivani                    We will forward your request to our concern team. Once we will get the invoice we will get back to you.           06:18 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            06:18 PM, 01st Oct                     Roasting Shoe                    Yes, actually I need something else.           06:18 PM, 01st Oct                   Shivani                    Please elaborate your issue so I can help you.           06:19 PM, 01st Oct                     Roasting Shoe                    I have submitted 2 return requests. The first return request is for the order number # 2000093741, and it was submitted on 2/9/2020. The second return request is for the order # 2000142626, and it was submitted on 15/9/2020. Aramex created pickup requests and then cancelled them without contacting me.           06:20 PM, 01st Oct                   Shivani                    The items are still with you or have been collected by the courier team.?           06:20 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:21 PM, 01st Oct                     Roasting Shoe                    I went to one of their offices yesterday and sent the two orders back to you and they were delivered today.           06:21 PM, 01st Oct                   Shivani                    Thank you for confirming us.           06:22 PM, 01st Oct                   Shivani                    Have they provide you any return receipt or tracking id ?           06:23 PM, 01st Oct                     Roasting Shoe                    You’re most welcome           06:23 PM, 01st Oct                     Roasting Shoe                             06:23 PM, 01st Oct                     Roasting Shoe                             06:24 PM, 01st Oct                   Shivani                    Yes, I have checked and the item has been returned to warehouse on 1 Oct 2020.           06:26 PM, 01st Oct                     Roasting Shoe                    Great           06:26 PM, 01st Oct                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           06:27 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            06:27 PM, 01st Oct                     Roasting Shoe                    Thank you so much ?           06:27 PM, 01st Oct                   Shivani                    You're most welcome.           06:27 PM, 01st Oct                   Shivani                    We will share your invoices via email.           06:28 PM, 01st Oct                     Roasting Shoe                    Okay thanks a lot for helping me ??           06:29 PM, 01st Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:29 PM, 01st Oct                   Shivani                    Have a great night!           06:29 PM, 01st Oct                     Roasting Shoe                    Thanks ?           06:29 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542471