Subject: Ticket Assigned - Conversation with jamsheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 14:08:28 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jamsheer jamsheer                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jamsheer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:00 PM, 01st Oct                     jamsheer                    Still not updated return in system           06:01 PM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:01 PM, 01st Oct                     jamsheer                    We have successfully delivered your order number 9605225295. Thank you for shopping at SHOEMART. Click to give feedback https://www.fareye.co/customer-interaction.html?0jvWXcLaQQCIMproLHA6RQ==#/ Stay Happy!           06:01 PM, 01st Oct                     jamsheer                    We have successfully delivered your order number 9605225295. Thank you for shopping at SHOEMART. Click to give feedback https://www.fareye.co/customer-interaction.html?0jvWXcLaQQCIMproLHA6RQ==#/ Stay Happy!           06:02 PM, 01st Oct                     jamsheer                    This items alredy returned but not updated in system           06:02 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:03 PM, 01st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:03 PM, 01st Oct                   Shivani                    Thank you for holding up            06:04 PM, 01st Oct                   Shivani                    We would like to inform you that your product reached our warehouse on 1 Oct, 2020.  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.           06:05 PM, 01st Oct                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           06:05 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            06:05 PM, 01st Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:07 PM, 01st Oct                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:08 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542393