Subject: Ticket Assigned - Conversation with sabeer rahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 14:01:54 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sabeer rahman sabeer rahman                    Bot:  Hi again! Bot:  Please enter your name Customer:  sabeer rahman Bot:  Hi Sabeer Rahman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6226827331 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:47 PM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:47 PM, 01st Oct                     sabeer rahman                    This is sabeer           05:48 PM, 01st Oct                     sabeer rahman                    2days ago i message to ur group about my product           05:49 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:50 PM, 01st Oct                     sabeer rahman                    They said next day u will receive ur product but untill now i didn't get my product .when i track my product its appear out for delivery since 2 days but no one called me from the courier           05:50 PM, 01st Oct                   Shivani                    Kindly share your contact number and complete address so I can forward it our courier team.           05:50 PM, 01st Oct                     sabeer rahman                    0532660554           05:51 PM, 01st Oct                     sabeer rahman                    This is my first time i got worst experience from that courier           05:51 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:52 PM, 01st Oct                   Shivani                    We will try to resolve your issue on priority.           05:52 PM, 01st Oct                   Shivani                    Kindly share your complete address as well.           05:52 PM, 01st Oct                     sabeer rahman                    Al ihn Al amal psychatric hospital madina           05:53 PM, 01st Oct                   Shivani                    Thank you for your response.           05:53 PM, 01st Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:54 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            05:54 PM, 01st Oct                     sabeer rahman                    This same replay to me before ur team now u           05:54 PM, 01st Oct                     sabeer rahman                    Already i made complain to that courier what ur action to that           05:55 PM, 01st Oct                   Shivani                    Please allow us some more time to resolve your issue.           05:55 PM, 01st Oct                     sabeer rahman                    How long i wait for that product           05:55 PM, 01st Oct                   Shivani                    We will try to resolve your issue on priority. Once we will get any update we will get back to you.           05:56 PM, 01st Oct                     sabeer rahman                    Ok thank u           05:56 PM, 01st Oct                   Shivani                    You're most welcome.           05:56 PM, 01st Oct                     sabeer rahman                    That courier belongs with ur company or separate           05:56 PM, 01st Oct                     sabeer rahman                    .           05:57 PM, 01st Oct                   Shivani                    This is our internal courier team.           05:57 PM, 01st Oct                     sabeer rahman                    But its worst courier           05:57 PM, 01st Oct                     sabeer rahman                    No response           05:58 PM, 01st Oct                   Shivani                    We sincerely apologies for that.           05:58 PM, 01st Oct                   Shivani                    We will forward your issue to our concern team.           05:58 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            05:59 PM, 01st Oct                     sabeer rahman                    Ok thank u...but it still out for delivery since 2 days           05:59 PM, 01st Oct                     sabeer rahman                    Did u check that           05:59 PM, 01st Oct                   Shivani                    Yes, we will forward the issue to our team and will try to deliver the order on priority,.           05:59 PM, 01st Oct                     sabeer rahman                    Ok           06:00 PM, 01st Oct                   Shivani                    Thank you for your understanding           06:00 PM, 01st Oct                     sabeer rahman                    But u should make another complaint on that courier           06:00 PM, 01st Oct                   Shivani                    We will forward this issue as well to our team.  It was a pleasure assisting you. Thank you for contacting us.           06:01 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1542372