Subject: Ticket Assigned - Conversation with ritu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 08:30:00 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ritu ritu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ritu Bot:  Hi Ritu ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501440934            12:20 PM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:20 PM, 01st Oct                     ritu                    hi shivani           12:20 PM, 01st Oct                     ritu                    I had requested for an item to be returned last week           12:21 PM, 01st Oct                     ritu                    No one has come to collect it as yet           12:21 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:22 PM, 01st Oct                   Shivani                    Kindly share your order number.           12:22 PM, 01st Oct                     ritu                    9604205663           12:23 PM, 01st Oct                   Shivani                    Thank you for the order number.           12:24 PM, 01st Oct                   Shivani                    Kindly share your contact number and complete address so we can forward your issue to our team.           12:24 PM, 01st Oct                     ritu                    0501440934           12:26 PM, 01st Oct                     ritu                    R444 builfing, flat no. 103, al karama, next to hot fish restaurant.           12:26 PM, 01st Oct                   Shivani                    Thank you for the detail.           12:26 PM, 01st Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:27 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            12:27 PM, 01st Oct                     ritu                    Ok           12:28 PM, 01st Oct                     ritu                    Nothing else           12:28 PM, 01st Oct                     ritu                    Thank u           12:29 PM, 01st Oct                   Shivani                    You're most welcome.           12:29 PM, 01st Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:29 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1540815