Subject: Ticket Assigned - Conversation with masooma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 08:23:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with masooma masooma                    Bot:  Hi again! Bot:  Please enter your name Customer:  masooma Bot:  Hi Masooma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7403411570 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  7404884735            12:07 PM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:07 PM, 01st Oct                     masooma                    Hi , my order no 7404884735 still not received           12:08 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:09 PM, 01st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:10 PM, 01st Oct                   Shivani                    Thank you for holding up            12:11 PM, 01st Oct                   Shivani                    We would like to inform you that your order has already been shipped from our warehouse.           12:11 PM, 01st Oct                     masooma                    Since Sunday it was mentioned it’s shipped and today is the fifth day still tracking does not show its out for delivery           12:11 PM, 01st Oct                     masooma                    I don’t think it takes 5 days for delivery           12:12 PM, 01st Oct                   Shivani                    Kindly share your contact number and complete address so I can forward it our team.           12:12 PM, 01st Oct                     masooma                    The order has all my details I just need it to be delivered today because tomorrow is the weekend           12:13 PM, 01st Oct                   Shivani                    We request you to please share your contact number and complete address again.           12:14 PM, 01st Oct                     masooma                    I don’t understand if you have why you are asking again!!!!!! 39932215 house 2392 road 1146 block 711 tubli           12:15 PM, 01st Oct                   Shivani                    Thank you for the address.           12:16 PM, 01st Oct                   Shivani                    Please confirm is this the correct number #+97339932215?           12:16 PM, 01st Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:19 PM, 01st Oct                   Shivani                    We will get back to you via email.           12:19 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            12:19 PM, 01st Oct                     masooma                    This did not help your support is not good waiting for the order for 5 days we expect you to deliver today And not to say we will contact you. Instead call the courier company to deliver today           12:21 PM, 01st Oct                     masooma                    Bye           12:21 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:21 PM, 01st Oct                   Shivani                    We will try to resolve your issue on priority. Please allow us some more time to resolve it.           12:21 PM, 01st Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:23 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1540784