Subject: Ticket Assigned - Conversation with mohammad shafi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 08:20:38 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad shafi mohammad shafi                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad shafi Bot:  Hi Mohammad Shafi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599224626            12:09 PM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:09 PM, 01st Oct                     mohammad shafi                             12:11 PM, 01st Oct                     mohammad shafi                    Yes please I don’t get my refund amount until now           12:11 PM, 01st Oct                     mohammad shafi                             12:11 PM, 01st Oct                     mohammad shafi                             12:11 PM, 01st Oct                     mohammad shafi                    Please check what is the issues           12:12 PM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:12 PM, 01st Oct                     mohammad shafi                    Many times I call customers service still problem not solve           12:12 PM, 01st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:13 PM, 01st Oct                     mohammad shafi                    Many years I am using your online purchase but first times happens this           12:14 PM, 01st Oct                     mohammad shafi                    I will wait           12:14 PM, 01st Oct                   Shivani                    Thank you for holding up            12:14 PM, 01st Oct                   Shivani                    We would like to inform you that as per our record the refund of amount KWD 3.5 has been refunded to your my credit wallet.           12:15 PM, 01st Oct                     mohammad shafi                    But not showing anything now           12:16 PM, 01st Oct                     mohammad shafi                    I send you screenshot           12:16 PM, 01st Oct                   Shivani                    Kindly reinstall your application and then check it once.           12:17 PM, 01st Oct                     mohammad shafi                             12:17 PM, 01st Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:18 PM, 01st Oct                   Shivani                    We will get back to you via email.           12:18 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            12:18 PM, 01st Oct                     mohammad shafi                    No this is big issues from my side           12:19 PM, 01st Oct                   Shivani                    We will try to resolve it as soon as possible.           12:19 PM, 01st Oct                     mohammad shafi                    Okay           12:19 PM, 01st Oct                   Shivani                    Please allow us some more time to resolve it.           12:20 PM, 01st Oct                     mohammad shafi                    I will wait           12:20 PM, 01st Oct                   Shivani                    Thank you for your understanding.           12:20 PM, 01st Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:20 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1540768