Subject: Ticket Assigned - Conversation with nisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 08:05:20 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nisha nisha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nisha Bot:  Hi Nisha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227749415 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966551763766            11:57 AM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:57 AM, 01st Oct                     nisha                    I have ordered from centrepoint through online           11:58 AM, 01st Oct                     nisha                    Not yet received           11:58 AM, 01st Oct                     nisha                    6227749415order number           11:58 AM, 01st Oct                     nisha                    Can u pls track           11:59 AM, 01st Oct                     nisha                    When will receive           11:59 AM, 01st Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:59 AM, 01st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:59 AM, 01st Oct                   Shivani                    Thank you for holding up            12:00 PM, 01st Oct                   Shivani                    We would like to inform you that your order has been shipped on 29 Sep, 2020.           12:00 PM, 01st Oct                   Shivani                    Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           12:00 PM, 01st Oct                     nisha                    Ok           12:00 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            12:00 PM, 01st Oct                     nisha                    From where?           12:00 PM, 01st Oct                     nisha                    Can u pls provide me contact details of courier?           12:01 PM, 01st Oct                   Shivani                    Kindly share me your contact number and complete address so that we can forward it our team.           12:01 PM, 01st Oct                     nisha                    0096651763766 mobile num           12:02 PM, 01st Oct                     nisha                    Nisha khaleel           12:02 PM, 01st Oct                     nisha                    Al andalus street           12:02 PM, 01st Oct                     nisha                    Rakkah janoobiah           12:02 PM, 01st Oct                     nisha                    Rakkah           12:02 PM, 01st Oct                     nisha                    Khobar           12:03 PM, 01st Oct                     nisha                    Shipping from which place?           12:03 PM, 01st Oct                   Shivani                    Thank you for the details.           12:03 PM, 01st Oct                   Shivani                    The order has been shipped from warehouse.           12:03 PM, 01st Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:03 PM, 01st Oct                   Shivani                    Is there anything else I can help you with?            12:03 PM, 01st Oct                     nisha                    Ok           12:04 PM, 01st Oct                     nisha                    Thank you           12:04 PM, 01st Oct                   Shivani                    You're most welcome           12:04 PM, 01st Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:05 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1540705