Subject: Ticket Assigned - Conversation with maricel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 07:37:50 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maricel maricel                    Bot:  Hi again! Bot:  Please enter your name Customer:  maricel Bot:  Hi Maricel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227258586 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507236063            11:32 AM, 01st Oct                     maricel                    hello. I just want to follow up the status my order. If it is still processing or shipped already? Thanks           11:34 AM, 01st Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:35 AM, 01st Oct                   Shivani                    We would like to inform you that your order has been shipped on 29 Sep, 2020.           11:35 AM, 01st Oct                   Shivani                    Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           11:37 AM, 01st Oct                   Shivani                    Is there anything else I can help you with?            11:37 AM, 01st Oct                     maricel                    Until now i didn't recieve the shipment. Ok, I'll wait. Thank yoi           11:37 AM, 01st Oct                   Shivani                    You're most welcome.           11:37 AM, 01st Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           11:37 AM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1540599