Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 14:11:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227172128 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543741172            06:01 PM, 30th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:01 PM, 30th Sep                   Shivani                    We would like to inform you that your order has already been shipped from our warehouse.           06:03 PM, 30th Sep                   Shivani                    Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.           06:03 PM, 30th Sep                     hello                    It has been shipped on 28.           06:04 PM, 30th Sep                   Shivani                    Is there anything else I can help you with?            06:04 PM, 30th Sep                     hello                    3 days ago           06:04 PM, 30th Sep                     hello                    Can you tell me the date exactly ?           06:04 PM, 30th Sep                   Shivani                    Kindly share your contact number and complete address so will forward your issue to our team.           06:04 PM, 30th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:05 PM, 30th Sep                     hello                    0543741172           06:05 PM, 30th Sep                     hello                    Can i cancel the item ?           06:05 PM, 30th Sep                     hello                    Will it be returned ?           06:06 PM, 30th Sep                   Shivani                    Yes, you can cancel your order.           06:06 PM, 30th Sep                   Shivani                    Do you still want to receive your order?           06:07 PM, 30th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:09 PM, 30th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:11 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1538496