Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 13:57:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9605572147 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557352350            05:47 PM, 30th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:48 PM, 30th Sep                     hi                    Hi! Can you cancel my whole order.           05:48 PM, 30th Sep                   Shivani                    We are sorry to inform you that we can not cancel your order as it is in progress.           05:49 PM, 30th Sep                   Shivani                    However, we would request you to not accept the delivery of your order.           05:49 PM, 30th Sep                   Shivani                    Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:49 PM, 30th Sep                   Shivani                    Is there anything else I can help you with?            05:49 PM, 30th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:52 PM, 30th Sep                     hi                    Hi           05:52 PM, 30th Sep                     hi                    I cancelled 3 items but the price is still the same           05:53 PM, 30th Sep                   Shivani                    Your price will be change at the time of your delivery.           05:54 PM, 30th Sep                   Shivani                    Is there anything else I can help you with?            05:55 PM, 30th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           05:57 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1538420