Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 13:29:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi again! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7404490904 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:19 PM, 30th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:20 PM, 30th Sep                     eman                    Hi shivani           05:21 PM, 30th Sep                     eman                    I talked to one of your colleagues but he closed the chat fast           05:21 PM, 30th Sep                   Shivani                    Hi, How may I help you?           05:21 PM, 30th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:21 PM, 30th Sep                     eman                    He make for me a refund           05:21 PM, 30th Sep                   Shivani                    Please elaborate your issue so I can assist you .           05:22 PM, 30th Sep                     eman                    But the process will take time           05:22 PM, 30th Sep                     eman                    And i would like to cancel it           05:22 PM, 30th Sep                   Shivani                    Kindly share the order number.           05:22 PM, 30th Sep                     eman                    7404490904           05:22 PM, 30th Sep                   Shivani                    Do you want to cancel the return request raised by our team?           05:23 PM, 30th Sep                     eman                    Yes i will keep the item           05:23 PM, 30th Sep                     eman                    Is there any difference in payment           05:24 PM, 30th Sep                     eman                    Or same           05:24 PM, 30th Sep                     eman                    I will keep the item no need for refund           05:24 PM, 30th Sep                   Shivani                    For the item #Giggles Printed Towel with Hood - 75x75 cms the refund amount would be BHD 3.           05:24 PM, 30th Sep                   Shivani                    I have cancelled the return request. However, if you receive any call from our courier team, kindly inform them to cancel the collection..           05:25 PM, 30th Sep                   Shivani                    Is there anything else I can help you with?            05:25 PM, 30th Sep                     eman                    So same amount           05:26 PM, 30th Sep                   Shivani                    Yes, the amount would be BHD 3.           05:28 PM, 30th Sep                   Shivani                    Is there anything else I can help you with?            05:28 PM, 30th Sep                     eman                    No need for refund i will keep it           05:28 PM, 30th Sep                     eman                    Thank you           05:29 PM, 30th Sep                   Shivani                    You're most welcome.           05:29 PM, 30th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:29 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1538271