Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 13:20:31 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:14 PM, 30th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:14 PM, 30th Sep                     hi                    Hi, i returned a product on 9 september, but no refund. Why it takes so long?           05:16 PM, 30th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:16 PM, 30th Sep                   Shivani                    Kindly share the order number.           05:16 PM, 30th Sep                     hi                    6220024696           05:16 PM, 30th Sep                   Shivani                    Thank you for the order order.           05:17 PM, 30th Sep                   Shivani                    We can see that your item has been returned to warehouse on 21 Sep, 2020.           05:18 PM, 30th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:18 PM, 30th Sep                   Shivani                    Is there anything else I can help you with?            05:18 PM, 30th Sep                     hi                    No, kindly process it. Thanks           05:19 PM, 30th Sep                   Shivani                    You're most welcome.           05:19 PM, 30th Sep                   Shivani                    We will resolve your issue on priority.           05:19 PM, 30th Sep                     hi                    Thanks           05:19 PM, 30th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:20 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1538211