Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 13:00:54 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Sorry to say the poor and unsatisfactory purchase from Max.<div><br></div>
<div>As far as I know non-returnable products are lingerie and cosmetics.</div>
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<div>Moreover if a product is non-returnable it should be mentioned in product description, so that the customer knows the thing</div>
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<div>And furthermore, I am asking to change the size from L to XL( not for a return). </div>
<div>In a center like  max, where product size varies from model to model you are supposed to be  able to do that . Or else you should give trial rooms and stop online shopping.</div>
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<div>With sad regards</div>
<div>Fasil Puthiyedath</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Sep 29, 2020 at 1:01 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Fasil,</div>
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<div>Thank you for getting in touch with us.<br> <br>We sincerely apologies for the inconvenience caused to you.<br><br>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products.</div>
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<div>Feel free to reach out to us if you need any further assistance.<br><br>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1525078