Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 17:38:20 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Product information  Ticket comment <div>Hello Good day,<br>Thanks to your clear message. On my next purchase please inform me that the item is from your display and no other stock.<br><br>By the way this already happen and I will rate you extremely satisfied because centerpoint is my number one superstore.<br><br>Please keep safe always.<br><br><br>Best Regards,<br><br>Remus Estalilla<br>Depot Repair Center - Central Region<br>Alhamrani Universal Company<br>P.O. Box 325293, Riyadh 11371, KSA<br>Mobile (+966) 50-0215-892<br><br><a href="http://www.universal.com.sa" rel="noreferrer">www.universal.com.sa</a><br><br>________________________________________<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Centrepoint [[email-masked]]<br>Sent: Tuesday, September 29, 2020 6:56 PM<br>To: Remus Viloan Estalilla<br>Subject: Re: [#1517908] - Product information<br><br>Hi Remus,<br><br>Thank you for your response.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>You can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2.You can now drop off your return to any (Shoemart) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>1517908:1125156<br><br>This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.<br>
</div></blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1517908