Subject: Ticket Assigned - Conversation with jesseca
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 14:19:24 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jesseca jesseca                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jesseca Bot:  Hi Jesseca ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590410523            06:08 PM, 29th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:08 PM, 29th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:10 PM, 29th Sep                     jesseca                    Can i get refund because last time i shopped in one of your mall i used my atm by they dont give the item bec the receiot not showed in the system but it was deducted in my account           06:10 PM, 29th Sep                     jesseca                    item           06:11 PM, 29th Sep                     jesseca                    Can i get refund           06:12 PM, 29th Sep                   Shivani                    Is this the store purchase?           06:12 PM, 29th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:14 PM, 29th Sep                     jesseca                    Yes           06:15 PM, 29th Sep                     jesseca                    Store purchase           06:15 PM, 29th Sep                   Shivani                    We are sorry to inform you that store and online are two different platforms           06:16 PM, 29th Sep                   Shivani                    Also, we do not have any information regarding their return policy.           06:16 PM, 29th Sep                     jesseca                    Ok how can i contact store           06:16 PM, 29th Sep                   Shivani                    We request you to please visit the same store from where did you purchase the order.           06:16 PM, 29th Sep                     jesseca                    Ok           06:17 PM, 29th Sep                   Shivani                    Is there anything else I can help you with?            06:17 PM, 29th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:19 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1534287