Subject: Ticket Assigned - Conversation with navaz thokur
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 14:10:42 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with navaz thokur navaz thokur                    Bot:  Hi again! Bot:  Please enter your name Customer:  navaz thokur Bot:  Hi Navaz Thokur ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:59 PM, 29th Sep                     navaz thokur                    I had an order which was returned earlier           06:00 PM, 29th Sep                     navaz thokur                    6221078725           06:00 PM, 29th Sep                     navaz thokur                    But still no refund received           06:00 PM, 29th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:00 PM, 29th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:02 PM, 29th Sep                     navaz thokur                    Hello           06:04 PM, 29th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:04 PM, 29th Sep                     navaz thokur                    Ok           06:04 PM, 29th Sep                   Shivani                    Thank you for holding up            06:05 PM, 29th Sep                   Shivani                    We would like to inform you that we have initiated the refund and it is in progress.           06:05 PM, 29th Sep                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           06:05 PM, 29th Sep                   Shivani                    Is there anything else I can help you with?            06:05 PM, 29th Sep                     navaz thokur                    Hello           06:07 PM, 29th Sep                     navaz thokur                    Will it take too long to check           06:07 PM, 29th Sep                   Shivani                    Once the refund will process you will receive notification for the same.           06:08 PM, 29th Sep                     navaz thokur                    But when refund will be processed           06:08 PM, 29th Sep                     navaz thokur                    Shipment was collected from me on 12 sept           06:08 PM, 29th Sep                   Shivani                    Your refund will be process within 24 hours and right now it is in progress.           06:09 PM, 29th Sep                     navaz thokur                    During last conversation I was informed was it was received in warehouse on 21 Sep           06:09 PM, 29th Sep                     navaz thokur                    OK. Hope it will be done within the mentioned time.           06:09 PM, 29th Sep                     navaz thokur                    Thanks           06:09 PM, 29th Sep                   Shivani                    We have already initiated the refund form our side and it will process soon.           06:10 PM, 29th Sep                   Shivani                    You're most welcome.           06:10 PM, 29th Sep                     navaz thokur                    OK. Noted           06:10 PM, 29th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:10 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1534247