Subject: Ticket Assigned - Conversation with naela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 14:09:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naela naela                    Bot:  Hi again! Bot:  Please enter your name Customer:  naela Bot:  Hi Naela ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6225678019 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:01 PM, 29th Sep                     naela                    Ok           06:01 PM, 29th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:01 PM, 29th Sep                     naela                    Hi Shivani this is Naela here .           06:02 PM, 29th Sep                     naela                    It's been 9 days now and my order is still processing           06:02 PM, 29th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:02 PM, 29th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           06:03 PM, 29th Sep                     naela                    Please I want my order as soon as possible           06:03 PM, 29th Sep                     naela                    Please.           06:03 PM, 29th Sep                   Shivani                    We will get back to you once we will get any update from our team.           06:04 PM, 29th Sep                   Shivani                    Is there anything else I can help you with?            06:04 PM, 29th Sep                     naela                    No . Just let me know when will my order arrive           06:06 PM, 29th Sep                   Shivani                    We will try to resolve your issue on priority please allow us some more time.           06:06 PM, 29th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:08 PM, 29th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:09 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1534239