Subject: Ticket Assigned - Conversation with harsh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 13:35:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harsh harsh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  harsh Bot:  Hi Harsh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971553902050            05:27 PM, 29th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:27 PM, 29th Sep                     harsh                    Hello Shivani           05:27 PM, 29th Sep                     harsh                    I have recently ordered from Centrepoint           05:28 PM, 29th Sep                   Shivani                    Yes.           05:28 PM, 29th Sep                     harsh                    I wanted to check if I can change the pants size by visiting any stores near by           05:28 PM, 29th Sep                     harsh                    ??           05:30 PM, 29th Sep                     harsh                    Are you there           05:30 PM, 29th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           05:30 PM, 29th Sep                     harsh                    Hope to return then           05:31 PM, 29th Sep                     harsh                    Thanks           05:31 PM, 29th Sep                   Shivani                    You're most welcome.           05:31 PM, 29th Sep                   Shivani                    Is there anything else I can help you with?            05:31 PM, 29th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:35 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1534075