Subject: Ticket Assigned - Conversation with ilyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 13:34:51 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ilyas ilyas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ilyas Bot:  Hi Ilyas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6226894280 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560037421            05:24 PM, 29th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:25 PM, 29th Sep                     ilyas                    can you update the status for order #6226894280           05:25 PM, 29th Sep                     ilyas                    i ordered on Thursday           05:25 PM, 29th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:26 PM, 29th Sep                     ilyas                    sure           05:26 PM, 29th Sep                   Shivani                    Thank you for holding up            05:26 PM, 29th Sep                     ilyas                    welcome           05:27 PM, 29th Sep                   Shivani                    We would like to inform you that your order is ready to be shipped.           05:27 PM, 29th Sep                     ilyas                    how many day it will take to ship           05:27 PM, 29th Sep                   Shivani                    The order usually ready for pick up within 3 - 4 working days.           05:28 PM, 29th Sep                     ilyas                    can you check my order date           05:28 PM, 29th Sep                     ilyas                    till today how many days completed           05:28 PM, 29th Sep                   Shivani                    The order was placed on 24 Sep and Friday & Saturday will not be included.           05:29 PM, 29th Sep                   Shivani                    However, we will forward your issue to our team and will get back to you via email.           05:29 PM, 29th Sep                   Shivani                    [email-masked] Is this your email?           05:30 PM, 29th Sep                     ilyas                    so it will ship by next month or next year           05:30 PM, 29th Sep                     ilyas                    yes that's my email id           05:30 PM, 29th Sep                   Shivani                    Thank you for confirming.           05:30 PM, 29th Sep                   Shivani                    We will forward your issue to our team on priority.           05:31 PM, 29th Sep                   Shivani                    Is there anything else I can help you with?            05:31 PM, 29th Sep                     ilyas                    no           05:31 PM, 29th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           05:31 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1534070