Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 07:04:25 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Product information  Ticket comment <div>Hello Good day,<br><br>I need to follow my concern to chnage the " Sketchers womens textured walking shoes" I need new.<br>Please your full support. ASAP because i need to send this item to my country for my daughter.<br><br>Kindly check attached details.<br><br><br><br>Best Regards,<br><br>Remus Estalilla<br>Depot Repair Center - Central Region<br>Alhamrani Universal Company<br>P.O. Box 325293, Riyadh 11371, KSA<br>Mobile (+966) 50-0215-892<br><br><a href="http://www.universal.com.sa" rel="noreferrer">www.universal.com.sa</a><br><br>________________________________________<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Remus Viloan Estalilla<br>Sent: Monday, September 28, 2020 11:01 AM<br>To: Centrepoint<br>Subject: RE: Product information<br><br>Hello good day,<br>Sorry I was outside riyadh.<br>Kindly check attached details.this was 8 shoes details but it's included the sketchers shoes that need to replace with new.<br><br>Best Regards,<br><br>Remus Estalilla<br>Depot Repair Center - Central Region<br>Alhamrani Universal Company<br>P.O. Box 325293, Riyadh 11371, KSA<br>Mobile (+966) 50-0215-892<br><br><a href="http://www.universal.com.sa" rel="noreferrer">www.universal.com.sa</a><br><br>________________________________________<br>From: Centrepoint [[email-masked]]<br>Sent: Monday, September 28, 2020 10:09 AM<br>To: Remus Viloan Estalilla<br>Subject: Product information<br><br>Dear Customer,<br><br>This email concerns your Customer Service case # 1517908<br><br>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.<br><br>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.<br><br>Looking forward to your response.<br><br>-——<br><br>Shivani Rani :<br><br>Hi Remus,<br><br>Thank you for getting in touch with us.<br><br>With reference to order no #6225111685<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br>We would also request you to provide us some snapshots of the damaged item you have received.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br><br><br><br><br><br><br>1517908:1125156<br><br>This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.<br><br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043151595112'>Sketchers womens textured walking shoes.JPG</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043151595113'>Details.JPG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1517908