Subject: New Reply Received - Re: New Order failure and Money Deducted
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Sep 2020 16:22:09 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: New Order failure and Money Deducted  Ticket comment <div dir="ltr">Dear Centerpoint Support team,<div><br></div>
<div>Please note that as suggested by your team we contacted our bank and as per bank money is not blocked by NBK bank and it is already debited from my account and credited to Center point account. following is the screenshot from Bank statement, </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MTQyMzIzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FB6XsmCSKnAD7XKI2F9f-js6SxLxdw9mtDao7y4zzhU" alt="image.png" style="margin-right: 0px"><br>
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<div>Hence your are kindly requested to resolve this issue as soon as possible and help us to get our money back so that we can get our confidence back to shop online from center point.</div>
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<div>Thanks &amp; Regards,</div>
<div>Markand Joshi</div>
<div>99627912</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 17, 2020 at 2:47 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hi Markand,<div>
<div><br></div>
<div>Thank you for shopping with us.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.</div>
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<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div>Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484065