Subject: New Reply Received - Fwd: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Sep 2020 07:58:45 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Fwd: Order confirmed!  Ticket comment <div dir="ltr">Dear Support Team,<div><br></div>
<div>thanks a lot for creating a return request for the item #162751619 - Pranaa Pure - Pranaa Pure Unicorn Magic Face Mask on my behalf. </div>
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<div>The return service came yesterday to pick up item #162751619, unfortunately when my nanny asked him if he is from Amazon, he said yes, so she gave him the Amazon package that was also sitting at home waiting for pick up. It is packed in a grey Amazon bag with the Amazon Logo. </div>
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<div>Not sure why the return service guy said he is from Amazon... anyhow, can you kindly make sure he returns the Amazon package and picks up the item #162751619 - Pranaa Pure instead?</div>
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<div>Because Amazon was here today wanting to pick up the return item, which is now with your delivery guy :-(</div>
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<div>Thanks a lot</div>
<div>Jessica </div>
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<div>+971 56 218 9090<br>
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<div dir="ltr" class="gmail_attr">Am Mo., 28. Sept. 2020 um 11:06 Uhr schrieb Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1507670</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1507670<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div dir="ltr">Hi Jessica​,</div>
<div dir="ltr">​</div>
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<div dir="ltr">Thank you for confirming us.</div>
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<div dir="ltr">We would like to inform you that we have create a return request for the item #162751619 - Pranaa Pure - Pranaa Pure Unicorn Magic Face Mask.</div>
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<div dir="ltr">We would request you to please share your complete address and contact number so we can arrange collection.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507670