Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 14:41:14 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9604681121 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569508208            06:28 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:28 PM, 27th Sep                     hi                    hi           06:28 PM, 27th Sep                     hi                    my name jasim           06:28 PM, 27th Sep                     hi                    i have received my order but one item is missing           06:29 PM, 27th Sep                     hi                    textured hand gloves . i reaceived only one and the pair is missing ..           06:30 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:30 PM, 27th Sep                     hi                             06:31 PM, 27th Sep                     hi                    please solve the issue           06:31 PM, 27th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           06:32 PM, 27th Sep                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:32 PM, 27th Sep                   Shivani                    Please be assured this will not repeat in future again.           06:33 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            06:33 PM, 27th Sep                     hi                    will i not get another one instead of return money ?           06:33 PM, 27th Sep                   Shivani                    We are sorry but as per our policy we do not offer exchange of the item.           06:34 PM, 27th Sep                   Shivani                    Only return and refund can be done.           06:34 PM, 27th Sep                     hi                    i need the exact same product           06:35 PM, 27th Sep                   Shivani                    We would request you to please place a new order again with us with the desired item.           06:36 PM, 27th Sep                     hi                    howbto return the item and get refund?           06:36 PM, 27th Sep                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:37 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?           06:38 PM, 27th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:41 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1525744