Subject: Ticket Assigned - Conversation with vinil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 14:37:02 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vinil vinil                    Bot:  Hi again! Bot:  Please enter your name Customer:  vinil Bot:  Hi Vinil ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:29 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:29 PM, 27th Sep                     vinil                    Can i cancel my return request           06:30 PM, 27th Sep                   Shivani                    Kindly share your order number.           06:30 PM, 27th Sep                     vinil                    6226457518           06:31 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:33 PM, 27th Sep                     vinil                    Ok,please           06:33 PM, 27th Sep                   Shivani                    Thank you for holding up            06:35 PM, 27th Sep                     vinil                    Is my return request cancelled           06:35 PM, 27th Sep                   Shivani                    We would like to inform you that we have deleted your return request and if you receive any call form courier tea please inform them to cancel the collection.           06:35 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            06:35 PM, 27th Sep                     vinil                    No           06:36 PM, 27th Sep                     vinil                    Thank u           06:36 PM, 27th Sep                   Shivani                    You're most welcome.           06:36 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:36 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1525722