Subject: Ticket Assigned - Conversation with shanil
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 14:31:30 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shanil shanil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shanil Bot:  Hi Shanil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6226721861 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566361272            06:25 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:26 PM, 27th Sep                     shanil                    I received the order           06:26 PM, 27th Sep                     shanil                    But I want change the size           06:26 PM, 27th Sep                     shanil                    What is the procedure           06:27 PM, 27th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           06:28 PM, 27th Sep                     shanil                    Can I return to shop           06:29 PM, 27th Sep                   Shivani                    1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:29 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            06:29 PM, 27th Sep                     shanil                    Ok thank you           06:30 PM, 27th Sep                   Shivani                    You're most welcome.           06:31 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           06:31 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1525697