Subject: Ticket Assigned - Conversation with muhammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 14:27:02 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad muhammad                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:13 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:14 PM, 27th Sep                     muhammad                    I want to know the status of my refund application           06:14 PM, 27th Sep                     muhammad                    I have paid for the basket items and your application failed to process the order           06:16 PM, 27th Sep                   Shivani                    Is this your order number #6226542932/           06:17 PM, 27th Sep                     muhammad                    I will check           06:17 PM, 27th Sep                   Shivani                    Sure           06:18 PM, 27th Sep                     muhammad                    It was 414 SAR           06:19 PM, 27th Sep                     muhammad                    BUT the order isnt shown in my orders           06:19 PM, 27th Sep                   Shivani                    Ok           06:19 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:19 PM, 27th Sep                     muhammad                    Sure           06:19 PM, 27th Sep                   Shivani                    Thank you for holding up            06:21 PM, 27th Sep                   Shivani                    We would like to inform you that we have already forwarded your issue to our concern team and they are working in your issue.           06:21 PM, 27th Sep                   Shivani                    Once we will get any update from them we will get back to you via email.           06:21 PM, 27th Sep                     muhammad                    How long does it take for this issue           06:21 PM, 27th Sep                   Shivani                    We will try to resolve your issue as soon as posible.           06:22 PM, 27th Sep                   Shivani                    Please allow us some more time to resolve it.           06:22 PM, 27th Sep                     muhammad                    Is there a phone number I can call in Saudi Arabia           06:23 PM, 27th Sep                   Shivani                    You can contact our support team on (800-1111027)‎.           06:25 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            06:26 PM, 27th Sep                     muhammad                    Thanks           06:26 PM, 27th Sep                   Shivani                    You're most welcome.           06:26 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:26 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1525674