Subject: Ticket Assigned - Conversation with manoj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 14:11:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manoj manoj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manoj Bot:  Hi Manoj ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227384652 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506282049            06:03 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:03 PM, 27th Sep                     manoj                    I have made an order on 25th which is to be collected from nearest branch           06:04 PM, 27th Sep                     manoj                    My flight is tomorrow evening from riyadh           06:04 PM, 27th Sep                     manoj                    I wanna know when i can collect the items           06:04 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:05 PM, 27th Sep                     manoj                    Okay           06:05 PM, 27th Sep                   Shivani                    Thank you for holding up            06:07 PM, 27th Sep                   Shivani                    We would like to inform you that your order has been placed successfully on 25 Sep, 2020. The order usually ready for pick up in 3 - 4 working days           06:07 PM, 27th Sep                   Shivani                    Once the order will be ready for pick up you will receive notification.           06:07 PM, 27th Sep                     manoj                    As i told you my flight is tomorrow night           06:07 PM, 27th Sep                     manoj                    Is there any possibility i can pick my stuffs by tomorrow noon?           06:08 PM, 27th Sep                   Shivani                    We are sorry but the order will take 3 - 4 working days to make it ready for pick.           06:08 PM, 27th Sep                   Shivani                    If the order will be ready for pick tomorrow, you will receive notification.           06:08 PM, 27th Sep                     manoj                    Very bad service           06:08 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:09 PM, 27th Sep                     manoj                    Thanks for the time           06:09 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            06:09 PM, 27th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:11 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1525595