Subject: Ticket Assigned - Conversation with mrs suhaib my order items are damaged
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 12:37:30 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mrs suhaib      my order items are damaged mrs suhaib      my order items are damaged                    Bot:  Hi again! Bot:  Please enter your name Customer:  mrs suhaib      my order items are damaged Bot:  Hi Mrs Suhaib      My Order Items Are Damaged ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6226725379 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541448901            04:13 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:15 PM, 27th Sep                     mrs suhaib      my order items are damaged                    Dear today I received my order... Bt I m so disappointed 1 item is broken which was special for me... N 1 is totally changed           04:16 PM, 27th Sep                     mrs suhaib      my order items are damaged                             04:17 PM, 27th Sep                     mrs suhaib      my order items are damaged                             04:17 PM, 27th Sep                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:17 PM, 27th Sep                   Shivani                    This is really unfortunate that you had received a damaged and wrong items in your purchase with us           04:17 PM, 27th Sep                     mrs suhaib      my order items are damaged                    Basically Just bcoz of this palate I ordered the other things too           04:17 PM, 27th Sep                     mrs suhaib      my order items are damaged                             04:18 PM, 27th Sep                     mrs suhaib      my order items are damaged                    This item is wrong... I had order other pins           04:18 PM, 27th Sep                   Shivani                    Please be assured as we will forward this issue to our concerned team and they are going to make sure this will not repeat for your future purchases.           04:18 PM, 27th Sep                     mrs suhaib      my order items are damaged                    I don't like these           04:18 PM, 27th Sep                     mrs suhaib      my order items are damaged                    Bt now what I do           04:19 PM, 27th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           04:19 PM, 27th Sep                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:20 PM, 27th Sep                     mrs suhaib      my order items are damaged                    What I do with eyeshadow palate n these hair pins           04:20 PM, 27th Sep                   Shivani                    You can return these items and place a new order again with us.           04:20 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            04:20 PM, 27th Sep                     mrs suhaib      my order items are damaged                    I want to change not return           04:21 PM, 27th Sep                     mrs suhaib      my order items are damaged                    Bt here my nearby store have no wet n wild brand.... I visited last weekend that's why I order olnline           04:22 PM, 27th Sep                   Shivani                    We are sorry to inform you that we do not have an option to offer exchanges of the items.           04:22 PM, 27th Sep                   Shivani                    You can return these item and place a new order online.           04:23 PM, 27th Sep                     mrs suhaib      my order items are damaged                    OK I m also very to say that I will never purchase any thing from Centerpoint in future           04:23 PM, 27th Sep                     mrs suhaib      my order items are damaged                    That's mean I just wasted my money           04:25 PM, 27th Sep                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:26 PM, 27th Sep                   Shivani                    This is surely not the experience we want our customers to have when they shop with us.           04:26 PM, 27th Sep                   Shivani                    Please be assured this will not repeat in future again.           04:26 PM, 27th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:28 PM, 27th Sep                     mrs suhaib      my order items are damaged                    It happened to me 2nd time.... First time I didn't complaint bt I tried again 2nd time n this time again happened to me same thing changed order n broken item.... Ur packaging should be according to order size n should keep the same order which customer order.... The package was to big n items were less thats why it damaged may be due to hitting bcoz of loose packaging           04:29 PM, 27th Sep                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:32 PM, 27th Sep                   Shivani                    We will forward your issue to our team and they will be going to make sure this will not repeat in future again.           04:32 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?           04:33 PM, 27th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           04:35 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1525091