Subject: Ticket Assigned - Conversation with syed azizulah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 12:14:39 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed azizulah syed azizulah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed azizulah Bot:  Hi Syed Azizulah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531020906            03:54 PM, 27th Sep                     syed azizulah                    Ok           03:54 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:55 PM, 27th Sep                     syed azizulah                    Actuallay i have returnd my order very long back           03:55 PM, 27th Sep                     syed azizulah                    But still i didnt got my refund           03:55 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:56 PM, 27th Sep                   Shivani                    Kindly share your order number.           03:56 PM, 27th Sep                     syed azizulah                    Ok           03:56 PM, 27th Sep                     syed azizulah                    Ok           03:56 PM, 27th Sep                     syed azizulah                             03:57 PM, 27th Sep                     syed azizulah                    These are two order numbers           03:57 PM, 27th Sep                   Shivani                    Thank you for the order numbers.           03:59 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:59 PM, 27th Sep                     syed azizulah                    Ok           04:01 PM, 27th Sep                     syed azizulah                    Sure           04:01 PM, 27th Sep                   Shivani                    Thank you for holding up            04:03 PM, 27th Sep                     syed azizulah                    Yes           04:03 PM, 27th Sep                   Shivani                    We would request you to please confirm did you return all the item together from your both the orders.           04:03 PM, 27th Sep                     syed azizulah                    Yes           04:03 PM, 27th Sep                     syed azizulah                    I have given both the orders           04:04 PM, 27th Sep                     syed azizulah                    Together           04:04 PM, 27th Sep                   Shivani                    ok           04:05 PM, 27th Sep                     syed azizulah                    One delivry man of aramex has taken both the orders           04:06 PM, 27th Sep                   Shivani                    We request you to please share the name of the items along with the item id or image which you have returned.           04:06 PM, 27th Sep                     syed azizulah                    Ok           04:06 PM, 27th Sep                     syed azizulah                             04:11 PM, 27th Sep                     syed azizulah                             04:11 PM, 27th Sep                     syed azizulah                             04:11 PM, 27th Sep                     syed azizulah                             04:11 PM, 27th Sep                     syed azizulah                    Plz solve as soon as possible           04:12 PM, 27th Sep                     syed azizulah                    10 day before i have returnd           04:12 PM, 27th Sep                   Abhishek                   Please be assured we will get the issue resolved for you on priority.           04:12 PM, 27th Sep                     syed azizulah                    Ok           04:13 PM, 27th Sep                   Abhishek                   It was a pleasure assisting you. Thank you for shopping with us.           04:14 PM, 27th Sep                     syed azizulah                    Ok           04:14 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524950