Subject: Ticket Assigned - Conversation with abdul shahbaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 12:14:34 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul shahbaz abdul shahbaz                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdul shahbaz Bot:  Hi Abdul Shahbaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9604387256 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:51 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:51 PM, 27th Sep                     abdul shahbaz                    Hi           03:52 PM, 27th Sep                     abdul shahbaz                    I placed 2 orders, can i collect them today?           03:52 PM, 27th Sep                   Shivani                    Kindly share your order number.           03:53 PM, 27th Sep                     abdul shahbaz                    9604387256           03:54 PM, 27th Sep                     abdul shahbaz                    I           03:54 PM, 27th Sep                     abdul shahbaz                    Please check under my mobile number 0566078667           03:54 PM, 27th Sep                   Shivani                    Thank you for detail.           03:55 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:55 PM, 27th Sep                     abdul shahbaz                    Please           03:55 PM, 27th Sep                   Shivani                    Thank you for holding up            03:57 PM, 27th Sep                   Shivani                    We would like to inform you that your order #9604387256 has now arrived at the store for collection, and is ready for pick-up.           03:58 PM, 27th Sep                     abdul shahbaz                    Ok           03:58 PM, 27th Sep                     abdul shahbaz                    What about second order?           03:58 PM, 27th Sep                   Shivani                    However, your other order #9604519328 still in transit.           03:58 PM, 27th Sep                     abdul shahbaz                    How much time expected?           03:58 PM, 27th Sep                   Shivani                    Once it will ready for pick you will receive notification.           03:59 PM, 27th Sep                   Shivani                    The order usually ready for pick up in 2 - 3 working days.           03:59 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            03:59 PM, 27th Sep                     abdul shahbaz                    Already i placed order before 2 3 days           03:59 PM, 27th Sep                     abdul shahbaz                    Why it is taking longer?           04:00 PM, 27th Sep                     abdul shahbaz                    Bother orders were placed nearly same time           04:01 PM, 27th Sep                   Shivani                    We would like to inform you that your second order was placed on 24 Sep.           04:02 PM, 27th Sep                     abdul shahbaz                    Ok..today is 27           04:02 PM, 27th Sep                   Shivani                    Also, it be excluded Friday and Saturday           04:02 PM, 27th Sep                   Shivani                    As these are non working days           04:02 PM, 27th Sep                     abdul shahbaz                    Ohh...           04:02 PM, 27th Sep                     abdul shahbaz                    I want to collect both orders at same time           04:03 PM, 27th Sep                     abdul shahbaz                    As I have to again go for collecting second order           04:03 PM, 27th Sep                     abdul shahbaz                    Could u arrnage it atleast tomorrow?           04:03 PM, 27th Sep                   Shivani                    Your order is in transit and once it will be ready for pickup you will receive notification.           04:04 PM, 27th Sep                   Shivani                    However, our team will try to make it ready for pick as soon as possible.           04:05 PM, 27th Sep                     abdul shahbaz                    Thanks           04:05 PM, 27th Sep                   Shivani                    You're most welcome.           04:06 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524938