Subject: Ticket Assigned - Conversation with mukesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 11:29:53 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mukesh mukesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mukesh Bot:  Hi Mukesh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333370133            03:17 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:18 PM, 27th Sep                     mukesh                    Hi           03:18 PM, 27th Sep                     mukesh                    I had placed an order online.  One of my items was cancelled           03:19 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:19 PM, 27th Sep                     mukesh                    It was worth nearly 7bhd           03:19 PM, 27th Sep                   Shivani                    Kindly share your order number.           03:19 PM, 27th Sep                     mukesh                    7404445721           03:20 PM, 27th Sep                   Shivani                    Thank you for the order number.           03:21 PM, 27th Sep                     mukesh                    How do I get refund of this item           03:22 PM, 27th Sep                   Shivani                    We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for it.           03:23 PM, 27th Sep                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:24 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            03:24 PM, 27th Sep                     mukesh                    Oookkk... So it will be refunded back to my credit card           03:25 PM, 27th Sep                   Shivani                    Yes. it will credited to your same card which you have used while placing your order.           03:26 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            03:28 PM, 27th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           03:29 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524702