Subject: Ticket Assigned - Conversation with anam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 11:26:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anam anam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anam Bot:  Hi Anam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966582105535            03:18 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:19 PM, 27th Sep                     anam                    I just placed an order           03:19 PM, 27th Sep                     anam                    and the payment has been cut twice           03:19 PM, 27th Sep                     anam                    coudl you please check it           03:20 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:21 PM, 27th Sep                   Shivani                    Kindly share your order number.           03:21 PM, 27th Sep                     anam                    6227953933           03:22 PM, 27th Sep                   Shivani                    Thank you for the order number.           03:23 PM, 27th Sep                   Shivani                    Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           03:24 PM, 27th Sep                     anam                    oh           03:25 PM, 27th Sep                     anam                    so i need to contact them for this?           03:25 PM, 27th Sep                   Shivani                    We request you to contact your bank and they would be happy to help you.           03:25 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            03:25 PM, 27th Sep                     anam                    alright           03:25 PM, 27th Sep                     anam                    thank you very much           03:25 PM, 27th Sep                   Shivani                    You're most welcome.           03:26 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           03:26 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524687