Subject: Ticket Assigned - Conversation with mohammad sufiyan qureshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 11:13:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad sufiyan qureshi mohammad sufiyan qureshi                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad sufiyan qureshi Bot:  Hi Mohammad Sufiyan Qureshi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:02 PM, 27th Sep                     mohammad sufiyan qureshi                    Ok           03:03 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:03 PM, 27th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:04 PM, 27th Sep                     mohammad sufiyan qureshi                    Mam it's being 30 days yet i have not received any refund           03:04 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:05 PM, 27th Sep                   Shivani                    Kindly share the order number so we can check.           03:05 PM, 27th Sep                     mohammad sufiyan qureshi                    6220350067           03:05 PM, 27th Sep                   Shivani                    Thank you for the order number.           03:06 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:06 PM, 27th Sep                     mohammad sufiyan qureshi                    Ok mam           03:06 PM, 27th Sep                   Shivani                    Thank you for holding up            03:07 PM, 27th Sep                   Shivani                    We would like to inform  that your product reached our warehouse on 22 Sep, 2020.           03:07 PM, 27th Sep                   Shivani                    It will take us 1 day to conduct a quality check of the item and then it will take 2 - 7 working days to process the refund.           03:08 PM, 27th Sep                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:08 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            03:08 PM, 27th Sep                     mohammad sufiyan qureshi                    Mam it's  alright taking 30 days           03:09 PM, 27th Sep                     mohammad sufiyan qureshi                    Now it will take           03:10 PM, 27th Sep                     mohammad sufiyan qureshi                    7 days more           03:10 PM, 27th Sep                     mohammad sufiyan qureshi                    ?????           03:10 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:10 PM, 27th Sep                     mohammad sufiyan qureshi                    Ok mam           03:10 PM, 27th Sep                   Shivani                    We will forward your issue to our team and once we will get any update we will get back to you.           03:10 PM, 27th Sep                   Shivani                    We will get back to you via email.           03:10 PM, 27th Sep                   Shivani                    Is this your email [email-masked]?           03:11 PM, 27th Sep                     mohammad sufiyan qureshi                    Yes           03:11 PM, 27th Sep                   Shivani                    We will get back to you soon once receive any update regarding your refund.           03:11 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            03:11 PM, 27th Sep                     mohammad sufiyan qureshi                    Ok thanks           03:12 PM, 27th Sep                   Shivani                    You're most welcome.           03:13 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:13 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524597