Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 10:57:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:49 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:50 PM, 27th Sep                     hi                    I had returned an order on 23rd September. Did you receive?           02:51 PM, 27th Sep                   Shivani                    Kindly share your order number.           02:51 PM, 27th Sep                     hi                    Order #6215120790           02:51 PM, 27th Sep                   Shivani                    Thank you for the order number.           02:52 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:52 PM, 27th Sep                     hi                    No problem           02:53 PM, 27th Sep                   Shivani                    Thank you for holding up            02:53 PM, 27th Sep                   Shivani                    We would like to inform you that your item has been returned to warehouse on 22 Sep, 2020.           02:54 PM, 27th Sep                     hi                    Okay. Then what is next?           02:55 PM, 27th Sep                     hi                    I mean when refund will be released?           02:55 PM, 27th Sep                   Shivani                    It will take us 1 day to conduct a quality check of the item and then it will take 2 - 7 working days to process the refund.           02:56 PM, 27th Sep                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           02:56 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            02:56 PM, 27th Sep                     hi                    No, thank you.           02:56 PM, 27th Sep                   Shivani                    You're most welcome.           02:57 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:57 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524480