Subject: Ticket Assigned - Conversation with hawra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 10:50:08 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hawra hawra                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hawra Bot:  Hi Hawra ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7404364669 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097366662366            02:39 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:39 PM, 27th Sep                     hawra                    I didnt receive my order           02:40 PM, 27th Sep                     hawra                    7404364669           02:40 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:41 PM, 27th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:41 PM, 27th Sep                     hawra                    And it says delivered but i didn’t receive anything           02:41 PM, 27th Sep                     hawra                    Sure           02:41 PM, 27th Sep                   Shivani                    Thank you for holding up            02:43 PM, 27th Sep                     hawra                    Np           02:43 PM, 27th Sep                   Shivani                    We can see that the order has been delivered on 25 Sep, 2020.           02:43 PM, 27th Sep                     hawra                    Yes           02:44 PM, 27th Sep                     hawra                    But i didn’t receive anything!!           02:44 PM, 27th Sep                     hawra                    I got a call from the driver and when i call him back no answer           02:45 PM, 27th Sep                   Shivani                    Is this your contact number #+97366662366?           02:45 PM, 27th Sep                     hawra                    I called the help center also           02:45 PM, 27th Sep                     hawra                    Yes           02:45 PM, 27th Sep                   Shivani                    Thank you for confirming us.           02:46 PM, 27th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           02:46 PM, 27th Sep                     hawra                    !!           02:46 PM, 27th Sep                     hawra                    I want my items !!           02:46 PM, 27th Sep                   Shivani                    We will try to resolve your issue on priority.           02:48 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            02:49 PM, 27th Sep                     hawra                    Okay thank you           02:49 PM, 27th Sep                   Shivani                    You're most welcome.           02:49 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:49 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524429