Subject: Ticket Assigned - Conversation with essy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 10:48:53 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with essy essy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  essy Bot:  Hi Essy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6227063702 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05332265123            02:40 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:40 PM, 27th Sep                     essy                    Hi           02:40 PM, 27th Sep                     essy                    Placed an order last thursday for PICK UP           02:41 PM, 27th Sep                     essy                    Till now still on process           02:41 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:41 PM, 27th Sep                   Shivani                    We would like to inform you that the order usually ready for pick within 3 - 4 working days.           02:43 PM, 27th Sep                   Shivani                    Once the order will be ready for pick you will receive notification.           02:43 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            02:43 PM, 27th Sep                     essy                    Usually it takes how many days?           02:43 PM, 27th Sep                   Shivani                    We would like to inform you that the order usually ready for pick within 3 - 4 working days.           02:44 PM, 27th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:46 PM, 27th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:48 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524423