Subject: Ticket Assigned - Conversation with glaiza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 10:47:09 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with glaiza glaiza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  glaiza Bot:  Hi Glaiza ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552972836            02:33 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:33 PM, 27th Sep                     glaiza                    Hi dear..I ordered sleeping wear for my son at baby shop, I received my parcel yesterday unfortunately I received it without removing the lock buttons.           02:35 PM, 27th Sep                     glaiza                             02:35 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:37 PM, 27th Sep                   Shivani                    Please be assured as we will forward this issue to our concerned team and they are going to make sure this will not repeat in future again.           02:38 PM, 27th Sep                   Shivani                    We would request you to please visit any nearby store for the removal of the security tag.           02:38 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            02:40 PM, 27th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:41 PM, 27th Sep                     glaiza                    Can I also change the size in the store?           02:41 PM, 27th Sep                     glaiza                    I also ordered pillow unfortunately it's quite small can I change it with other items? Instead of returning           02:42 PM, 27th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges.           02:44 PM, 27th Sep                   Shivani                    However, you can return the item and place a new order again with us.           02:44 PM, 27th Sep                     glaiza                    Ok thank you for accommodating me..have a great day ?           02:45 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           02:46 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524413