Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 10:40:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8205067910 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 27th Sep                     hi                    Ok           02:32 PM, 27th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:32 PM, 27th Sep                     hi                    I order online ...the deduct the amount from my bank but dont place an order           02:33 PM, 27th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:33 PM, 27th Sep                     hi                    I still not receive any thing from your side...neither order conformation or refund           02:34 PM, 27th Sep                   Shivani                    We would like to inform you that we have process the refund on 27 Sep, 2020.           02:34 PM, 27th Sep                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           02:34 PM, 27th Sep                     hi                    So i have 2 wait for 15 days?           02:34 PM, 27th Sep                   Shivani                    Do place a new order again with us so we will be able to confirm & deliver it you           02:35 PM, 27th Sep                     hi                    Can u not place the order same ..order number 8205067910           02:35 PM, 27th Sep                     hi                    I dont want to pay again and wait for 15 more days ..for the amount to get to me           02:36 PM, 27th Sep                   Shivani                    We have already process the refund from our side and your bank will take 2 - 15 working days to process the refund in your account.           02:36 PM, 27th Sep                     hi                    Okay           02:36 PM, 27th Sep                   Shivani                    We are sorry to inform you that we can not process the same order as it was unsuccessful and we have already process refund it.           02:37 PM, 27th Sep                     hi                    Okay           02:37 PM, 27th Sep                   Shivani                    Thank you for your understanding.           02:37 PM, 27th Sep                   Shivani                    Is there anything else I can help you with?            02:37 PM, 27th Sep                     hi                    Nope           02:37 PM, 27th Sep                     hi                    May i know the reason of unsuccessful transaction?           02:38 PM, 27th Sep                   Shivani                    This was happened due to some technical issue and we sincerely apologies for the inconvenience caused to you.           02:39 PM, 27th Sep                     hi                    Okay           02:40 PM, 27th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:40 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1524381