Subject: New Reply Received - U cancelled part of my order not reflected on final price
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 10:01:38 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  U cancelled part of my order not reflected on final price  Ticket comment <div><br></div>
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<div>On Sun, 27 Sep 2020 at 12:42 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br>My question is why the price of the dress is not refunded to me? The final price is still the same .... why ????!!!!<br><div dir="ltr">Hi Moha​,</div>
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<br><br><div dir="ltr">Thank you for getting in touch with us.</div>
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<br><br><div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<br><br><div dir="ltr">During quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.</div>
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<br><br><div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<br><br><br>We would like to inform you that at the time of delivery your invoice we will be amending accordingly. Also, as per promo code SAUDI23 you have got 23% discount on your purchase.</div>
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<br><br><br>Feel free to get in touch with us for further assistance.<br><br><br><br>
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<br><br><div dir="ltr">Your Friends,</div>
<br><br><div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1522891