Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 09:59:22 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div style="direction: ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MTA3MTA2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cVOBP4OW_MifIeylBnrRAQ3FcE1qB27vwRejf_OodUM">Dears,<br>
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<div style="direction: ltr">Attached above ☝️you will find the wrong item I received while i ordered a long sleeve item as attached below&#128071;:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MTA3MTA2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vO1q-NhiTxSBk6t7SOKzr_1sLdf6O5bU67BU47fCph4"><br>
</div> <div>Your quick action is highly appreciated.</div>
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<div>Thanks.</div>
<div>Nehal Salah<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 27/09/2020, at 11:14 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Nehal,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div><div dir="ltr"> <br style="box-sizing: border-box">With reference to order no #2000189254<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<div style="box-sizing: border-box; word-break: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px'></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1521340