Subject: New Reply Received - Order Amount Critical Issue
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Sep 2020 16:09:05 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order Amount Critical Issue  Ticket comment <div dir="auto">Appreciate your fast response &amp; help. Okay, I will do as you said with the courier hoping that this will not affect my history with you to cancel cash on delivery order.</div>
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<div>On Sat, Sep 26, 2020, 5:53 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Mohamed,</div></div>
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<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Thank you for your response.</div>
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<br style="box-sizing:border-box">We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<div dir="ltr" style="box-sizing:border-box;word-break:break-word">We request you to please place a new order and if you will face any issue please share the screenshot so that we can help you.<br style="box-sizing:border-box"><br style="box-sizing:border-box"> Feel free to get in touch with us for further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team <br style="box-sizing:border-box"><br style="box-sizing:border-box"><br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div style="box-sizing:border-box;word-break:break-word"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1518008