Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 17:39:56 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydp80a69651yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>Hello,</div>
<div>So i have been charged 58.50 dms but you are returning 52.65dms? And what discount voucher is exactly non-refundable? Is that my fault that you could not provide the product?</div>
<div>If there is any discrepancy in the money refund that should be paid by Babyshop as it is not the customer's fault but yours. So no i do not accept that as a case resolved and definitely not satisfied with your claim resolution, as you call it. </div>
<div>I will be looking forward to a full refund on what i have been charged. </div>
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<div>Regards</div>
<div>Liliya</div>
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<div>On Friday, September 25, 2020, 11:19:39 AM GMT+3, Babyshop &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Lils​,</div>
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<div style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif">Thank you for getting in touch with us.</div>
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<br>With reference to order no #9604458432<br><br>We are really sorry for the inconvenience caused to you.</div>
<div style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif"><br></div>
<div style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif">We would like to inform you that while placing the order you have used the promotional voucher and all the vouchers are non - refundable.</div>
<div style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif"><br></div>
<div style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif">Hope this helps and have a great day!</div>
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<br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1516218