Subject: New Reply Received - Fwd: Shipping Charge for order over SR 99! Order #6222848074
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 12:34:16 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Fwd: Shipping Charge for order over SR 99! Order #6222848074  Ticket comment <div dir="auto"><div>Hi,<div dir="auto">The issue is to deal with transparency, and clarity,</div>
<div dir="auto">Explain to me about below 3 orders with values less than SR 200, and delivered with ZERO transportation charge</div>
<div dir="auto">Order #6219896515 &amp; #6218553659 &amp; #6215563840.</div>
<div dir="auto">It was you whom violates Delivery Terms &amp; Condition.</div>
<div dir="auto">Same should be applied for Order #6222848074</div>
<div dir="auto">To issue a voucher and cancelled is your internal process, not mine.</div>
<div dir="auto">If will claim that you offered an offer for zero charge delivery with order over SR 99, same should be applied for last ordered as this promo was clearly mentioned on Splash App when ordered placed, and I sent you  a screenshot.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Sep 25, 2020, 3:06 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rawad,</div>
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<br>Thank you for your response.</div>
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<br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that as we have already crate a voucher and we can not transfer it to your account. Please be assured this will not repeat in future again.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1470492