Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 09:33:03 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydpf72f6c77yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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        <div dir="ltr" style="font-size: 13px; font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Hi,</div>
<div dir="ltr" style="font-size: 13px; font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><br></div>
<div dir="ltr" style="font-size: 13px; font-family: Helvetica Neue, Helvetica, Arial, sans-serif">I only kept one item from that order.  <span><span style="color: rgb(61, 70, 77); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif"><font style="background-color: inherit">The o</font></span><span style="font-size: small; color: rgb(31, 33, 35); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif">rder number was #9603619846 and t</span></span>he items that were picked up by courier are:</div>
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<h1 id="ydp983464fbproduct-details-name" style="margin: 0px 0px 12px; line-height: 24px; color: rgb(61, 70, 77); padding-right: 42px"><font>-<span style="font-weight: normal">Plain Oversized Longline Shirt with Long Sleeves and Spread Collar, Size M</span></font></h1>
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<a href="https://www.splashfashions.com/ae/en/Women/Clothing/Tops/Shirts-and-Blouses/SPLASH-Plain-Oversized-Longline-Shirt-with-Long-Sleeves-and-Spread-Collar/p/162046192" rel="noreferrer" target="_blank" class="enhancr_card_1150256451">Plain Oversized Longline Shirt with Long Sleeves and Spread Collar</a><font><span style="font-weight: normal"><br></span></font>
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<div id="ydp752ad99enhancr_card_1150256451" class="ydp752ad99yahoo-link-enhancr-card ydp752ad99ymail-preserve-class ydp752ad99ymail-preserve-style" style="max-width:400px;font-family:YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif">
<a href="https://www.splashfashions.com/ae/en/Women/Clothing/Tops/Shirts-and-Blouses/SPLASH-Plain-Oversized-Longline-Shirt-with-Long-Sleeves-and-Spread-Collar/p/162046192" style="text-decoration:none !important;color:#000 !important" class="ydp752ad99yahoo-enhancr-cardlink" rel="noreferrer" target="_blank"></a><table border="0" class="ydp752ad99card-wrapper ydp752ad99yahoo-ignore-table" cellpadding="0" cellspacing="0" style="max-width:400px"><tbody><tr><td width="400"><table border="0" class="ydp752ad99card ydp752ad99yahoo-ignore-table" cellpadding="0" cellspacing="0" width="100%" style="max-width:400px;border-width:1px;border-style:solid;border-color:rgb(224, 228, 233);border-radius:2px"><tbody>
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<table border="0" class="ydp752ad99card-overlay-container-table ydp752ad99yahoo-ignore-table" cellpadding="0" cellspacing="0" style="width:100%"><tbody><tr><td class="ydp752ad99card-overlay-cell" bgcolor="transparent" style="background-color: transparent; border-radius: 2px 2px 0px 0px; min-height: 175px">
<table border="0" class="ydp752ad99yahoo-ignore-table" style="width: 100%; min-height: 175px"><tbody><tr>
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<td class="ydp752ad99card-actions" style="text-align:right;padding:15px 15px 0 0;vertical-align:top"><div class="ydp752ad99card-share-container"></div></td>
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<tr><td><table border="0" align="center" class="ydp752ad99card-info ydp752ad99yahoo-ignore-table" cellpadding="0" cellspacing="0" style="background:#fff;position:relative;width:100%;max-width:400px;border-radius:0 0 2px 2px;border-top:1px solid rgb(224, 228, 233)"><tbody><tr>
<td style="background-color:#ffffff;padding:16px 0 16px 12px;vertical-align:top;border-radius:0 0 0 2px"></td>
<td style="vertical-align:middle;padding:12px 24px 16px 12px;width:99%;font-family:YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif;border-radius:0 0 2px 0">
<h2 class="ydp752ad99card-title" style="font-size: 14px; line-height: 19px; margin: 0px 0px 6px; font-family: YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif; color: rgb(38, 40, 42); max-width: 314px">Plain Oversized Longline Shirt with Long Sleeves and Spread Collar</h2>
<div class="ydp752ad99card-description" style="font-size: 12px; line-height: 16px; margin: 0px; color: rgb(151, 155, 167)">Buy Plain Oversized Longline Shirt with Long Sleeves and Spread Collar from Splash. Shop online &amp; get free shipp...</div>
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<h1 id="ydp983464fbproduct-details-name" style="margin: 0px 0px 12px; line-height: 24px; color: rgb(61, 70, 77); padding-right: 42px">-<span style="font-size: small; font-weight: normal; font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif">Plain Maxi A-line Skirt with Elasticised Waistband and Pocket Detail, Size 14</span>
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<a href="https://www.splashfashions.com/ae/en/Women/Clothing/Skirts/SPLASH-Plain-Maxi-A-line-Skirt-with-Elasticised-Waistband-and-Pocket-Detail/p/160334246" rel="noreferrer" target="_blank" class="enhancr_card_1390114092">Plain Maxi A-line Skirt with Elasticised Waistband and Pocket Detail</a><font><span style="color: rgb(61, 70, 77); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif"><br></span></font>
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<div id="ydp84f50dd1enhancr_card_1390114092" class="ydp84f50dd1yahoo-link-enhancr-card ydp84f50dd1ymail-preserve-class ydp84f50dd1ymail-preserve-style" style="max-width: 400px; font-family: YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif; position: relative">
<a href="https://www.splashfashions.com/ae/en/Women/Clothing/Skirts/SPLASH-Plain-Maxi-A-line-Skirt-with-Elasticised-Waistband-and-Pocket-Detail/p/160334246" style="text-decoration:none !important;color:#000 !important" class="ydp84f50dd1yahoo-enhancr-cardlink" rel="noreferrer" target="_blank"></a><table border="0" class="ydp84f50dd1card-wrapper ydp84f50dd1yahoo-ignore-table" cellpadding="0" cellspacing="0" style="max-width:400px"><tbody><tr><td width="400"><table border="0" class="ydp84f50dd1card ydp84f50dd1yahoo-ignore-table" cellpadding="0" cellspacing="0" width="100%" style="max-width:400px;border-width:1px;border-style:solid;border-color:rgb(224, 228, 233);border-radius:2px"><tbody>
<tr><td class="ydp84f50dd1card-primary-image-cell" bgcolor="#000000" style="background-color: rgb(0, 0, 0); background-size: cover; position: relative; border-radius: 2px 2px 0px 0px; min-height: 175px">
<table border="0" class="ydp84f50dd1card-overlay-container-table ydp84f50dd1yahoo-ignore-table" cellpadding="0" cellspacing="0" style="width:100%"><tbody><tr><td class="ydp84f50dd1card-overlay-cell" bgcolor="transparent" style="background-color: transparent; border-radius: 2px 2px 0px 0px; min-height: 175px">
<table border="0" class="ydp84f50dd1yahoo-ignore-table" style="width: 100%; min-height: 175px"><tbody><tr>
<td class="ydp84f50dd1card-richInfo2" style="text-align:left;padding:15px 0 0 15px;vertical-align:top"></td>
<td class="ydp84f50dd1card-actions" style="text-align:right;padding:15px 15px 0 0;vertical-align:top"><div class="ydp84f50dd1card-share-container"></div></td>
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<tr><td><table border="0" align="center" class="ydp84f50dd1card-info ydp84f50dd1yahoo-ignore-table" cellpadding="0" cellspacing="0" style="background:#fff;position:relative;width:100%;max-width:400px;border-radius:0 0 2px 2px;border-top:1px solid rgb(224, 228, 233)"><tbody><tr>
<td style="background-color:#ffffff;padding:16px 0 16px 12px;vertical-align:top;border-radius:0 0 0 2px"></td>
<td style="vertical-align:middle;padding:12px 24px 16px 12px;width:99%;font-family:YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif;border-radius:0 0 2px 0">
<h2 class="ydp84f50dd1card-title" style="font-size: 14px; line-height: 19px; margin: 0px 0px 6px; font-family: YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif; color: rgb(38, 40, 42); max-width: 314px">Plain Maxi A-line Skirt with Elasticised Waistband and Pocket Detail</h2>
<div class="ydp84f50dd1card-description" style="font-size: 12px; line-height: 16px; margin: 0px; color: rgb(151, 155, 167)">Buy Plain Maxi A-line Skirt with Elasticised Waistband and Pocket Detail from Splash. Shop online &amp; get free shi...</div>
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<div class="loadingSpinnerContainer" style=" top: 0px; width: 100%; height: 100%; display: flex; align-items: center; justify-content: center; background-color: rgba(255, 255, 255, 0.3)"><div class="D_F F_n gl_C ab_C H_6MGW o_h"><div class="W_6MGW H_6MGW D_X ah_1PEzoz"></div></div></div>
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<div dir="ltr"><font><span style="color: rgb(61, 70, 77); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif"><br></span></font></div>
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<font><span style="color: rgb(61, 70, 77); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif">-</span></font><span style="font-size: small; color: rgb(61, 70, 77); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif">Striped Round Neck Sweater with Long Sleeves, Size L</span>
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<div dir="ltr"><span style="font-size: small; color: rgb(61, 70, 77); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif"><br></span></div>
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<a href="https://www.splashfashions.com/ae/en/Women/Clothing/Tops/Cardigans-and-Sweaters/SPLASH-Striped-Round-Neck-Sweater-with-Long-Sleeves/p/161255831" rel="noreferrer" target="_blank" class="enhancr_card_1183549074">Striped Round Neck Sweater with Long Sleeves</a><span style="font-size: small; color: rgb(61, 70, 77); font-family: Lato, Helvetica Neue, Helvetica, Arial, sans-serif"><br></span>
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<div id="ydp74acccb0enhancr_card_1183549074" class="ydp74acccb0yahoo-link-enhancr-card ydp74acccb0ymail-preserve-class ydp74acccb0ymail-preserve-style" style="max-width:400px;font-family:YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif">
<a href="https://www.splashfashions.com/ae/en/Women/Clothing/Tops/Cardigans-and-Sweaters/SPLASH-Striped-Round-Neck-Sweater-with-Long-Sleeves/p/161255831" style="text-decoration:none !important;color:#000 !important" class="ydp74acccb0yahoo-enhancr-cardlink" rel="noreferrer" target="_blank"></a><table border="0" class="ydp74acccb0card-wrapper ydp74acccb0yahoo-ignore-table" cellpadding="0" cellspacing="0" style="max-width:400px"><tbody><tr><td width="400"><table border="0" class="ydp74acccb0card ydp74acccb0yahoo-ignore-table" cellpadding="0" cellspacing="0" width="100%" style="max-width:400px;border-width:1px;border-style:solid;border-color:rgb(224, 228, 233);border-radius:2px"><tbody>
<tr><td class="ydp74acccb0card-primary-image-cell" bgcolor="#000000" style="background-color: rgb(0, 0, 0); background-size: cover; position: relative; border-radius: 2px 2px 0px 0px; min-height: 175px">
<table border="0" class="ydp74acccb0card-overlay-container-table ydp74acccb0yahoo-ignore-table" cellpadding="0" cellspacing="0" style="width:100%"><tbody><tr><td class="ydp74acccb0card-overlay-cell" bgcolor="transparent" style="background-color: transparent; border-radius: 2px 2px 0px 0px; min-height: 175px">
<table border="0" class="ydp74acccb0yahoo-ignore-table" style="width: 100%; min-height: 175px"><tbody><tr>
<td class="ydp74acccb0card-richInfo2" style="text-align:left;padding:15px 0 0 15px;vertical-align:top"></td>
<td class="ydp74acccb0card-actions" style="text-align:right;padding:15px 15px 0 0;vertical-align:top"><div class="ydp74acccb0card-share-container"></div></td>
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<tr><td><table border="0" align="center" class="ydp74acccb0card-info ydp74acccb0yahoo-ignore-table" cellpadding="0" cellspacing="0" style="background:#fff;position:relative;width:100%;max-width:400px;border-radius:0 0 2px 2px;border-top:1px solid rgb(224, 228, 233)"><tbody><tr>
<td style="background-color:#ffffff;padding:16px 0 16px 12px;vertical-align:top;border-radius:0 0 0 2px"></td>
<td style="vertical-align:middle;padding:12px 24px 16px 12px;width:99%;font-family:YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif;border-radius:0 0 2px 0">
<h2 class="ydp74acccb0card-title" style="font-size: 14px; line-height: 19px; margin: 0px 0px 6px; font-family: YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif; color: rgb(38, 40, 42); max-width: 314px">Striped Round Neck Sweater with Long Sleeves</h2>
<div class="ydp74acccb0card-description" style="font-size: 12px; line-height: 16px; margin: 0px; color: rgb(151, 155, 167)">Buy Striped Round Neck Sweater with Long Sleeves from Splash. Shop online &amp; get free shipping on all orders plac...</div>
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<div dir="ltr">Thank you for your help.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, September 25, 2020, 12:43:14 PM GMT+4, Splash &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydpfae3fb62yiv8496478776"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Feda,</div>
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<br>Thank you for getting in touch with us.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would request you to please share the the name of the returned item along with the item id or image so that we can assist you further.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1516088