Subject: Missing item
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 19 Dec 2019 06:45:47 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items) 
Order Date : Dec 12, 2019 
Delivery Date: Dec 15, 2019 
Order ID: 9784521433 
Tracking ID: ​34188036096140 
Assistance Required: Need missing item 

Issue Description: Customer placed order for item #160933557 - Barbie Dreamtopia Small Mermaid Doll as per website is a set of 3 pieces and she ordered 3 quantity but as per she only received 3 pieces which means 6 pieces are missing from the item. 

The name of the item is #160933557 - Barbie Dreamtopia Small Mermaid Doll and cost of the 3 quantity is AED 108. 

Now customer wants to return the item. Also, customer is with us since 2017. 

Please check and advice. 
​ 
Regards, 
Shivani